e1111 Privacy Policy — Your Data, Our Responsibility

e1111 is committed to protecting your personal information. This policy explains what data we collect, why we collect it, and how we keep it secure on our Bangladesh-focused betting platform.

Last Updated: January 2026

Introduction

This Privacy Policy ("Policy") describes how e1111 ("e1111", "we", "us", "our") collects, uses, stores, and protects the personal information of players and visitors ("you", "your") who access or use the e1111 website and associated services. By registering an account or using the e1111 platform in any capacity, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. This Policy should be read alongside e1111's Terms and Conditions and Responsible Gaming Policy.

e1111 is committed to handling your personal data with the highest standards of confidentiality, security, and respect. We collect only the data that is necessary to operate our platform, process payments, verify your identity, and provide you with a safe and enjoyable betting and casino experience. We do not sell your personal data to third parties, and we do not share it with anyone beyond the limited categories of service providers described in this Policy.

Note: e1111 services are strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we discover that data has been submitted by a minor, we will delete it immediately and close the associated account.

Privacy at a Glance

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SSL Encrypted
All data transmitted to and from e1111 is protected by 256-bit SSL encryption.
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No Data Sales
We never sell your personal data to third parties, advertisers, or data brokers.
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BDT Payments
Payment data processed via bKash, Nagad, and Rocket is handled by certified payment processors.
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Contact Us
For all privacy queries, contact us at [email protected] — we respond within 48 hours.

1. Information We Collect

e1111 collects personal information in the following categories, each of which is necessary for the stated purpose. We do not collect personal data beyond what is described below.

Category 1.1
Registration Data
When you create an e1111 account, we collect the personal information you provide during the registration process. This includes your full name, date of birth, Bangladeshi mobile phone number, and the credentials you choose for your account (username and password). This data is required to create and administer your account and to verify that you meet the 21+ age eligibility requirement. We may also ask for your district or city of residence (for example, Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, or Mymensingh) to better serve you with location-relevant promotions and payment options.
Category 1.2
Identity Verification (KYC) Data
To comply with Know Your Customer (KYC) requirements and to process withdrawal requests, e1111 may request documentary proof of identity. This may include a scanned copy or photograph of your National Identity Card (NID), passport, or other government-issued photo identification. KYC documents are stored securely and used only for identity verification and anti-fraud purposes. They are not shared with third parties except as required by law or by the payment processors facilitating your withdrawal.
Category 1.3
Transaction & Payment Data
e1111 records details of all financial transactions conducted on your account, including deposits, withdrawals, bonus credits, and wager history. For transactions processed via bKash, Nagad, Rocket, or Upay, we record the transaction reference number, the mobile wallet number used, the transaction amount in BDT, and the date and time of the transaction. We do not store full card numbers for Visa or Mastercard transactions; card payments are tokenised by the payment processor. Transaction records are retained for a minimum of five years for financial compliance purposes.

2. How We Use Your Information

e1111 uses the personal information we collect solely for the following legitimate purposes. We do not use your data for any purpose not described in this Policy without first obtaining your consent.

Purpose 2.1
Account Administration
We use your registration data to create, maintain, and administer your e1111 account. This includes verifying your identity, processing your login, resetting your password if requested, and maintaining an accurate record of your account balance, betting history, bonus entitlements, and transaction log. Account administration data is used exclusively for the purpose of operating your account and cannot be repurposed for marketing without your separate consent.
Purpose 2.2
Payment Processing
Transaction data and payment method details are used to process your deposits, credit winnings to your account, and facilitate withdrawal payments to your registered bKash, Nagad, Rocket, or Upay mobile wallet, or to your designated bank account. Payment processing data is shared with the relevant payment processor only to the extent necessary to complete the transaction. e1111 retains transaction records for financial and compliance purposes as described in Section 6 of this Policy.
Purpose 2.3
Security & Fraud Prevention
e1111 uses account data, device information, and transaction patterns to detect and prevent fraudulent activity, money laundering, multi-accounting, and other prohibited practices. Our security systems monitor account activity in real time and may flag unusual patterns for review by our compliance team. Data used for security and fraud prevention purposes may be retained beyond the standard retention period where required by law or ongoing investigation.

3. Sharing Your Information

e1111 does not sell, rent, or trade your personal information to any third party. We share personal data only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose.

Disclosure 3.1
Payment Service Providers
To process your deposits and withdrawals, e1111 shares relevant transaction data with your selected payment service provider (bKash, Nagad, Rocket, Upay, Visa, Mastercard, or a Bangladeshi bank). This includes your registered mobile number or account details and the transaction amount. e1111 does not share your browsing history, betting records, or KYC documents with payment processors beyond what is required to complete the specific financial transaction in question.
Disclosure 3.2
Game Providers
e1111 partners with third-party game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you play a game supplied by one of these providers, your player session data (such as a session token, game round ID, and wager amount) may be transmitted to the provider's servers to facilitate gameplay and record game results. Game providers do not receive your full personal profile, payment data, or KYC documents.
Disclosure 3.3
Legal & Regulatory Obligations
e1111 may disclose personal data to law enforcement agencies, regulatory authorities, or other government bodies where required to do so by applicable law, court order, or legal process. In such cases, e1111 will disclose only the minimum amount of data required to comply with the legal obligation. Where legally permitted, e1111 will notify the affected player of such a disclosure request prior to complying.

4. Cookies & Tracking Technologies

e1111 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device when you visit the e1111 website. We use the following categories of cookies: (a) Essential cookies — strictly necessary for the platform to function, including maintaining your login session and remembering your language preference; (b) Performance cookies — used to measure how players interact with the platform so we can identify and fix issues; (c) Functional cookies — used to remember your preferences such as your preferred payment method or display settings. e1111 does not use third-party advertising or retargeting cookies.

You may configure your mobile browser to block or delete cookies. Please note that blocking essential cookies may prevent some features of the e1111 platform from working correctly, including the ability to remain logged in during a betting session. As e1111 is a mobile-first platform, most players access the site via Android or iOS browsers. Cookie preferences can be managed through your device's browser settings. Continued use of the e1111 platform following your first visit constitutes consent to our use of essential and functional cookies.

5. Data Security

e1111 implements industry-standard technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include the following.

Measure 5.1
Encryption in Transit & at Rest
All data transmitted between your device and the e1111 platform is encrypted using 256-bit SSL (Secure Sockets Layer) technology. Sensitive stored data, including KYC documents and payment credentials, is encrypted at rest using AES-256 encryption. Your account password is stored as a one-way cryptographic hash and cannot be retrieved or read by any e1111 employee.
Measure 5.2
Access Controls & Monitoring
Access to player personal data within e1111's internal systems is restricted to authorised employees who require it to perform their job functions (for example, customer support agents verifying your identity during a support interaction, or the compliance team processing a KYC review). All internal access to personal data is logged and subject to audit. e1111's security team monitors platform activity 24 hours a day, 7 days a week for signs of unauthorised access or data breach.

6. Data Retention

e1111 retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The following retention periods apply: (a) Account registration data is retained for the duration of your account and for a period of five years following account closure. (b) KYC verification documents are retained for a minimum of five years from the date of submission. (c) Transaction and payment records are retained for a minimum of five years from the date of each transaction. (d) Customer support communications (including emails and chat logs) are retained for two years from the date of the interaction.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with e1111's internal data destruction procedures. Where data has been anonymised, it may be retained indefinitely for statistical and analytical purposes, as anonymised data cannot be used to identify any individual player.

7. Your Rights Over Your Data

e1111 respects your rights over the personal data we hold about you. You may exercise any of the following rights by contacting e1111 customer support at [email protected]. We will respond to all data rights requests within 30 days of receipt.

Right 7.1
Right of Access
You have the right to request a copy of the personal data that e1111 holds about you. Upon receiving a valid access request, we will provide you with a summary of your personal data in a readable format within 30 days. We may ask you to verify your identity before fulfilling an access request to ensure that we do not disclose your data to an unauthorised third party.
Right 7.2
Right to Correction
If you believe that any personal data e1111 holds about you is inaccurate or incomplete, you have the right to request that we correct it. You may update some of your personal data (such as your contact details) directly from your e1111 account settings. For corrections to core identity data (such as your name or date of birth), please contact e1111 support with documentary evidence of the correct information.
Right 7.3
Right to Deletion
You may request that e1111 delete the personal data we hold about you. Please note that this right is subject to certain limitations: we are required by law to retain transaction records and KYC documents for a minimum of five years, and we cannot delete data that is necessary for the resolution of an open dispute, ongoing investigation, or outstanding balance on your account. Where deletion is not possible due to legal retention obligations, we will anonymise your data instead so that it can no longer be associated with you personally.

8. Payment Data & Financial Information

e1111 treats payment data with the highest level of care. For mobile financial service transactions (bKash, Nagad, Rocket, Upay), e1111 records only the transaction reference number, the registered mobile number used for the payment, the BDT amount, and the timestamp. We do not store your mobile banking PIN, OTP codes, or full mobile wallet credentials. For card payments processed via Visa or Mastercard, card details are handled entirely by the payment processor and are tokenised — e1111 receives only a transaction confirmation token and the last four digits of the card number for display purposes in your transaction history.

e1111 will never ask you to share your bKash PIN, Nagad PIN, mobile banking password, or any OTP (one-time password) via any communication channel, including customer support chat, SMS, or email. Any communication claiming to be from e1111 and requesting your PIN, OTP, or full payment credentials is fraudulent. If you receive such a communication, do not respond and contact e1111 support immediately at [email protected].

9. Minors & Age Verification

e1111 is strictly an adult-only platform. Our services are available exclusively to individuals aged 21 years or older. We do not knowingly collect, process, or store personal data belonging to anyone under the age of 21. Age verification is performed at the point of registration through the mandatory declaration of date of birth, and is further confirmed through KYC document checks prior to the first withdrawal. If e1111 has reasonable grounds to suspect that an account has been registered by or on behalf of a person under 21 years of age, we will immediately suspend the account, initiate a KYC review, cancel any pending withdrawals, and void any bonus entitlements or winnings associated with the account. If you are a parent or guardian and believe a minor has registered an account on e1111, please contact us immediately at [email protected] and we will investigate and resolve the matter promptly.

10. Updates to This Privacy Policy

e1111 reviews and updates this Privacy Policy periodically to reflect changes in our data practices, platform features, applicable law, or regulatory requirements. When we make material changes to this Policy, the revised version will be published on this page with an updated "Last Updated" date. We encourage you to review this Policy each time you visit the e1111 platform to ensure you are aware of the most current version. Your continued use of the e1111 platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you have any concerns about a change to this Policy, please contact e1111 support before continuing to use the platform.

11. Contact & Privacy Queries

If you have any questions, concerns, or requests regarding this Privacy Policy or the way e1111 handles your personal data, please contact our support team. We are committed to resolving all privacy-related enquiries promptly and transparently. Our support team is available 24 hours a day, 7 days a week.

Email us at: [email protected]

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